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Refund Policy

1) Who we are

  • Legal name: Adam Makori

  • Company number (BCE): 1025.308.113

  • Email: makori.adam@gmail.com

  • Phone: +32 486 46 20 70

2) What this policy covers

  • Custom creative services (concept, pre‑production, filming, post‑production) and digital Deliverables (edits/exports).

  • Payments made directly to us by bank transfer, card, or other methods stated in the quote/SOW.

  • This Policy does not limit any statutory rights you may have under applicable law (see §10).

3) General principle

Because our work is custom‑made to your brief and uses dedicated time, crew, and third‑party bookings, refunds are limited as set out below. We always aim to fix issues first via the included revision rounds described in your SOW.

4) Deposits & non‑refundable amounts

  • Unless agreed otherwise, a 50% deposit is required to reserve dates and commence work. This deposit is non‑refundable once the booking is confirmed.

  • Non‑recoverable third‑party costs (e.g., crew/day rates, studio/location fees, permits, equipment rentals, travel, cast) that we have committed on your behalf are non‑refundable once incurred/confirmed.

  • Rush fees and change orders already performed are non‑refundable.

5) Cancellations & postponements (Client‑initiated)

If you cancel after booking:

  • You owe the deposit and all non‑recoverable costs already committed.

  • If you postpone within 72 hours of a scheduled Shoot Day, kill fees may apply (up to 100% of crew/location day rates and fixed costs).

  • We will try to reschedule where possible; additional costs (e.g., re‑booking fees) may apply.

These rules mirror Section 11 of our Terms & Conditions.

6) Cancellations (Makori Media‑initiated)

If we must cancel and cannot offer a reasonable alternative date, we will refund any amounts you paid for undelivered services, excluding work already performed and non‑recoverable third‑party costs. This is in addition to any remedies required by law. See §9 for force majeure.

7) Quality issues & remedies

  • First remedy: fix. If a Deliverable has a material defect (e.g., file corruption, missing agreed shots, export error), tell us within 7 days of delivery; we will repair or re‑deliver promptly.

  • Creative preference. Dissatisfaction with subjective creative choices after prior approvals is not a defect. We can provide additional revisions at our standard rates.

  • If we cannot fix a confirmed defect, we may offer a partial refund proportionate to the undelivered/defective portion of the Project.

8) Refund method & timing

  • Refunds are issued to your original payment method where possible.

  • For bank‑transfer refunds, we send from our business account IBAN: BE39 6505 5547 9419. You may be asked to confirm your IBAN/BIC for receipt.

  • We process approved refunds within 7–14 business days. Bank/processor timelines may vary.

9) Force majeure

We are not liable for delays or non‑performance caused by events beyond reasonable control (e.g., severe weather, power/network outages, strikes, illness, government action). We will seek to reschedule; if impossible, we will refund undelivered portions minus non‑recoverable costs already incurred.

10) Consumers (EEA) & right of withdrawal

If you are a consumer in the EEA and you purchase services at a distance (online/email):

  • You normally have a 14‑day right of withdrawal from the contract.

  • However, for custom services, if you request that we begin before the end of the withdrawal period and acknowledge you will lose the right once the service is fully performed, you may not be able to cancel for a full refund once work has started.

  • If you cancel during the 14‑day period after work has started, you may owe a proportionate amount for work already performed and committed costs.

  • Digital content not supplied on a tangible medium may not be refundable once download/access begins, if you consented to immediate supply.

These rights are in addition to the remedies in §§6–7.

11) How to request a refund

Email makori.adam@gmail.com with: (i) your name/company, (ii) project/SOW reference, (iii) reason for the request, (iv) preferred remedy (fix/revision/refund), and (v) proof of payment. We may request additional information to verify your identity and assess eligibility.

12) Chargebacks

If you believe a charge is incorrect, contact us first so we can investigate. Unfounded chargebacks may be disputed with your payment provider and could incur administrative costs.

13) Governing law

This Policy is governed by Belgian law. Disputes are subject to the courts of Brussels, Belgium, without prejudice to mandatory consumer venue rules.

14) Changes to this Policy

We may update this Policy from time to time. The “Last updated” date will change accordingly. Material changes will be highlighted on this page.

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